Terms of Service

1. Acceptance of Terms

Welcome to Sugarizz! By accessing our website, placing orders, or using our cookie delivery services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Service

Sugarizz is an online cookie delivery service operating in Pakistan. We offer various cookie flavors including:

• HazelNut Chocolate Cookie
• Pistachio Kunafa Cookie
• Classic Chocolate Cookie
• Cookie & Cream Cookie
• Double Chocolate Cookie
• Peanut Butter Cookie
• Red Velvet Cookie
• Walnut Cookie

3. Ordering and Payment

3.1 Minimum Order

The minimum order value is Rs. 1,000.

3.2 Pricing

All prices are listed in Pakistani Rupees (PKR) and are subject to change without notice. Prices include applicable taxes but exclude delivery charges.

3.3 Payment Methods

We accept various payment methods including cash on delivery and online payment options. Payment must be completed before order processing begins.

3.4 Order Confirmation

Orders are confirmed only after successful payment verification and delivery zone confirmation. We reserve the right to cancel orders that cannot be delivered to your location.

4. Delivery Terms

4.1 Delivery Zones

We deliver only within our designated delivery zones. Delivery charges vary based on location and distance from our store. Your address will be verified for delivery zone eligibility.

4.2 Delivery Time

We strive to deliver orders within the estimated time frame provided at checkout. Delivery times are estimates and may vary due to weather, traffic, or other unforeseen circumstances.

4.3 Address Accuracy

You are responsible for providing accurate delivery information. Additional charges may apply for incorrect addresses or failed delivery attempts due to inaccurate information.

5. Product Quality and Freshness

We are committed to delivering fresh, high-quality cookies. All products are baked using premium ingredients and prepared following strict hygiene standards.

5.1 Shelf Life

Our cookies are best consumed within 3-5 days of delivery when stored properly. We recommend storing cookies in a cool, dry place.

5.2 Ingredients and Allergens

Our cookies may contain nuts, dairy, gluten, and other allergens. Please inform us of any allergies or dietary restrictions when placing your order.

6. Vouchers and Discounts

Vouchers and promotional codes are subject to terms and conditions specified at the time of offer. Vouchers cannot be combined with other offers unless explicitly stated. Expired or invalid vouchers will not be honored.

7. Cancellation and Refund Policy

7.1 Order Cancellation

Orders can be cancelled within 30 minutes of placement. Once preparation begins, orders cannot be cancelled.

7.2 Refunds

Refunds are provided only in cases of:

• Product quality issues
• Failed delivery due to our fault
• Order cancellation within allowed timeframe

Refunds will be processed within 5-7 business days to the original payment method.

8. User Conduct

You agree not to:

• Provide false or misleading information
• Use our service for any illegal purposes
• Interfere with our website's operation
• Place fraudulent orders
• Abuse our customer service team

9. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Sugarizz and is protected by copyright and other intellectual property laws.

10. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Limitation of Liability

To the maximum extent permitted by law, Sugarizz shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services.

12. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or pandemic-related restrictions.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new Terms.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.